Review policy
Reviews are only useful if they are real and complete, so these rules apply to every builder.
Last reviewed
Who can leave a review
Only a buyer who was matched with that builder through Trailer3D can review them, and only once per project. Each review shows the reviewer's first name, the vehicle type and the month of the project.
What we publish
We publish every review that follows these rules, positive or negative. Builders can reply publicly but cannot edit, hide or remove a review.
We remove a review only if it contains personal data, threats or hate speech, is about a different business, or was written by someone with a conflict of interest. Removed reviews are counted in the builder's totals as removed.
What we never do
We do not write reviews, buy them, or let builders offer discounts or gifts in exchange for a review. We do not ask only happy buyers to review.
Builder ratings shown on this site come only from reviews collected here. We do not copy ratings from other websites.
Disputes
If a builder believes a review breaks these rules they can report it. We review it, tell both sides the outcome, and keep the review up while we decide.